On the day of a visit from Comfy Critters Home Vet, Dr. Alison will give you a window of arrival and send you a message when she has arrived at your house. She’ll bring in several bags of equipment and a variety of treats for your pets and give your pet time to adjust to the visitor and explore the interesting smells of her bags. Dr. Alison will collect a full history about your pet and perform a thorough physical exam in stages so your pet is comfortable.

Depending on the purpose of the visit, any questions you may have and findings in the physical exam, we may discuss a range of diagnostic testing or treatment options

If your pet is fearful, anxious or scared, we will go slowly and give them time to relax and feel comfortable. We will discuss what we need to be do vs what we want to do and whether that is something we can achieve on that visit

We may administer vaccinations, perform some diagnostic testing, or apply another treatment

After the consult has finished, Dr Alison will send you a summary of the home visit, and if needed, a personalised medical plan with diagnostic and treatment options specific to your pet’s needs

For new clients, the first visit is a long consult (typically 1-1.5hrs) that includes a comprehensive physical exam, time to discuss all your questions and concerns, and plenty of treats for your pet! Following the consult, Dr Alison will send you a summary of the home visit, and if needed, a personalised medical plan with diagnostic and treatment options specific to your pet’s needs

You can book in your pet’s vaccinations, annual heartworm injection, and organise the most optimal parasite control option at this consult too

For pets who are receiving regular injections for itchy skin/allergies, arthritis, we can arrange regular visits to provide these at a time convenient to you

For pets with health concerns, we can offer in-home diagnostic testing like blood tests (checking organ function, investigating disease, checking endocrine/hormone levels, testing medication levels), urine tests, and routine microscopy

We provide in-home vet care for dogs and cats

Yes! We are more than happy to book visits to see all your pets in the one visit

Bookings with more than one pet must be arranged prior to the visit to ensure enough time has been set aside for your visit

We offer a discount for seeing multiple pets in the same visit

Absolutely! Dr Alison is a certified Fear Free professional who prioritises slow, gentle handling to build trust with your pets.

By discussing your pet’s behaviors and previous handling experiences, Dr Alison can create a tailored plan to help reduce fear and anxiety. This plan may include repeat visits focusing on positive handling and desensitisation and/or pre-visit medication to help your pet be more relaxed. Dr Alison will work closely with you to ensure your pet has a more positive experience at the vet.

For a new pet, the first consultation usually lasts 1 to 1.5 hours. This allows ample time to get to know your pet, conduct a thorough health check, and address all your questions.

For established clients, the length of the visit varies depending on the services needed or any concerns you have. Visits can range from a quick check-up and injection to a comprehensive work-up with diagnostics and pathology.

When arranging an appointment, a 'window of arrival' means that Dr Alison will provide an estimated one-hour timeframe for her arrival at your home. This accounts for potential delays from complex health issues in previous appointments or slow traffic.

On the day of your appointment, Dr Alison will give you an update when she is on her way to give you a more precise arrival time.

For visits with cats, please secure your cat indoors in a comfortable, familiar, and quiet area with minimal hiding spaces. While we might sit in a more open area (e.g., dining room or living room) to talk, it's ideal to perform the health exam in the same room if your cat is usually shy or nervous around visitors. Feel free to have your cat’s favorite treats or toys accessible on the day of the visit.

For visits with dogs, it will be helpful if they are wearing a collar or harness before I arrive to assist with handling. If your dog is nervous or reactive around visitors, please ensure they are secured before my arrival so I can greet them in a more relaxed manner. You are welcome to have your dog’s favorite treats or toys accessible on the day of the visit.

We do not. Dr Alison focuses on routine pet health and end-of-life care, seeing patients by appointment only.

While she may have limited availability for last-minute appointments, she is not equipped for emergencies.

In urgent situations, if Dr Alison is unavailable by phone, please contact your local urgent care veterinarian.

For emergencies, reach out to your nearest emergency veterinary hospital.

Yes - we offer peaceful in-home euthanasia services that provide a kind and gentle farewell and honour your pet's life. We understand the profound love and connection you share with your cherished pet. Saying goodbye is one of the most difficult decisions you will ever face.

During this emotional time, I am here to offer gentle compassionate support and care, ensuring your beloved companion can pass peacefully and with dignity in the comfort of their own home.

If you are reaching this difficult time with your pet, please feel free to reach out to us for a heartfelt conversation about your current situation and decision-making process. We are here to provide comfort and understanding.

Yes - we can assist you with organising aftercare for your beloved pet with our partner, Patch and Purr, an external cremation company. 

We will talk to you ahead of the day about your choices for burial, cremation with your pet’s ashes returned to you, or cremation without the return of ashes. Patch and Purr offer a variety of personalised memorial items to help you celebrate and remember your pet’s life and we can help you arrange this.

What kind of diagnostic testing do you offer?

We can perform a wide range of blood, urine and faecal testing (sent to an external laboratory).

We can investigate itchy ears and skin (microscopy) and sore/weepy eyes (fluorescein and tear testing).

We can investigate new lumps with fine needle testing (which may be sent to an external laboratory).

Comfy Critters Home Vet is a mobile practice that offers routine care services in the home. 

We do not provide surgery, procedures, or advanced diagnostics within your home - but we work closely with local clinics to help you and your pet receive the care and treatment your pet requires for advanced work-up from a full service veterinary hospital.

We prefer bank transfers or STRIPE card payments on the day of the visit. While we do accept cash payments, please be aware that as a mobile service, we may not have exact change available.

Please ensure full payment is made at the time of the consultation for a smooth and efficient process.

Unfortunately we do not provide payment plans at this time.

Payment is required in full at the time of the consultation. We are grateful for your understanding.

We strongly recommend checking with your insurance provider to confirm they provide coverage for mobile vet visits. 

Please let us know if you would like your consultation to be processed for an insurance claim. We can assist by sending the invoice and consultation notes for submission to your provider. 

Your proactive communication ensures we can help you smoothly with the required documentation for reimbursement.

Clients are responsible for scheduling appointments in advance.

A cancellation notice of 24 hours is required, and failure to do so OR failure to be present for the appointment may result in a cancellation fee.